Frequently Asked Questions
Last updated
Last updated
In your Activity Log, if an item has been showing as Upload in Progress for a long time, this may have timed out due to poor or unstable internet connectivity.
In order to restart these videos uploading, please first:
Open the Continga app
In the Activity Log, with the Pending tab selected, please confirm you can see the pending item uploading as indicated by the icon
Pull down (swipe down) on the list of videos to upload. You should see a spinning icon (as shown below)
Your videos should re-start to upload as indicated by the icon. Please wait with this screen open and confirm if the videos successfully upload. These will be indicated by the icon.
From the Log In screen, click Forgot your password? and enter your email address. You should receive an email from Continga allowing you to reset this.
This can only be used for clinicians, or patients if the patient's email address was set at patient creation. Alternatively, a member of the patient's Care Team can set a new password from the Patient form.
Once logged in, you can click the Cog icon in the navigation bar on the left. This will open up a form where your password can be changed.
